Welcome to Soxy!

FIRST OF ALL

These Terms of Service constitute an agreement between PURLX MEDIA LIMITED (Registered office address: Unit E01,10/f,Wong King Industrial Building, 2-4 ,Tai yau street , Kowloon, Hong Kong) (hereinafter referred to as the Soxy) and you. By registering for and accessing and using our Services, you represent that you have read, understood and agreed to the Terms, and that you have agreed to be bound by the Terms as set forth herein and are legally bound by them. If you do not accept these Terms, you may not access or use our Service. If you otherwise use our Service, then it is deemed that you agree to the Terms and your agreement to become a party to this binding agreement. By using our Service, you also acknowledge, acknowledge and agree to all of the provisions of our Privacy Policy.

BILLING AND PAYMENT

When purchasing Services, you may be asked to share certain information related to the purchase, such as your email address, name, billing information, or business information. You represent and warrant that you have all rights to provide us with the requested information and that all information you provide to us is accurate, correct and complete. You also agree that we shall in no event be liable for any damages or losses that result from false or incorrect information provided by you personally. We may at our own discretion and at any time verify any information provided by you and reject, and in case of providing false, incorrect information, terminate the provision of services. We reserve the right to change prices at any time without the need for further notice. All such changes will be posted on our website and will be effective immediately with respect to any subsequent purchases by you, including any automatic renewal of subscription packages already purchased by you.

OBLIGATIONS OF THE CLIENT

By using the Services, you warrant that:

properly and timely fulfill all the obligations of the clients set forth in these Terms;
provide true and up-to-date information about you or the company you represent when registering;
adhere to laws, regulations and any relevant terms of service (terms of use, other website or application-based document);
not take any action that could cause us to violate or be associated with any violation of applicable EU, US and/or other relevant country data protection laws or infringe the intellectual property rights of third parties;
not use the Services in any way to destroy, disrupt, damage or otherwise adversely affect us, our Services infrastructure, website, or the organization as a whole;
sell, publish, distribute, perform or otherwise exploit any part of the Services;
not copy, modify, infringe trademarks, logos or other information that belongs to us or our other intellectual property;
not use the Services to perform fraudulent or shady transactions;
not use the Services to send harmful commercial emails or conduct other activities that may be received as spam in accordance with the law;
not use the Soxy name without our prior written consent;

You acknowledge and agree that we are not responsible if you do not follow any of the provisions written above. You warrant and indemnify us against costs or losses that such use of the services may cause us.

Soxy may, in its sole discretion, remove or disable access to the Services at any time and without prior notice if Soxy believes that a user is in violation of these Terms.

FORCE MAJOR EVENT

Neither Soxy nor the Client shall be liable for unforeseen failure or delay in the performance of their obligations due to events such as the failure of a third party hosting provider or utility provider, or natural disasters.

Rights to privacy

Information such as name, contact number, website address, email address provided by customers when filling out the contact form will be kept confidential and private, and will not be transferred to third parties without their consent. In any case, the information will be provided and will be open to Soxy service employees.
The transmission of data over the Internet is secure, and security in this ratio cannot be guaranteed by Soxy.
Cookies are used to monitor information about the preferences of customers and users, and we may use cookies to collect statistics and data to optimize our site.
Despite the fact that we have SSL encryption technology for the execution of any monetary transactions and transactions, in order to provide maximum / fraud security.
Soxy takes all necessary precautions to prevent the loss, misuse or distribution of your personal information.

TERM AND TERMINATION

These Terms are effective from the moment you access the Service until terminated by you or us. You have the right to end your relationship with us at any time. We, in turn, have the right to terminate these Terms unilaterally and immediately in the event of any unacceptable use of the Services.

Updates

From time to time we update the terms of service, so we will notify you of the changes we have made to its terms, while posting new ones on this page. Changes to these terms and conditions themselves come into effect from the moment they are published on this page.

Refund Policy

At Soxy.pro, we are committed to providing high-quality proxy services to our customers. However, we understand that issues may arise. Refunds are available under the following conditions:

1. Service Not Provided

If your proxy service was not activated due to an issue on our side, you are eligible for a full refund.

2. Technical Issues

If you experience technical failures that prevent the proper use of our services and we are unable to resolve them, a refund may be issued after case evaluation.

3. Non-Refundable Cases

Refunds are not available for successfully activated services.
Refunds do not apply to used proxies, expired subscriptions, or cases where access was blocked due to a violation of our terms.

4. How to Request a Refund

To request a refund, please contact our support team within 14 days of the issue occurring. Include:

Your account details
Order ID
Reason for the refund request

Refunds will be processed within 7 business days and returned to the original payment method.

For refund inquiries, please contact our support team.

Shipping Policy

Since Soxy.pro provides digital services, no physical shipping is required.

1. Service Availability

Once payment is confirmed, access to your proxy services is immediately granted through your account dashboard.

2. Issues with Access

If you encounter problems accessing your proxies, please contact our support team for assistance.

For further inquiries, feel free to reach out to our customer support.

Cancellation Policy

At Soxy.pro, customers have the flexibility to manage their subscriptions and orders under the following conditions:

1. Cancelling Before Activation

If you request a cancellation before the proxy service is activated, you may receive a full refund. Contact our support team with your order details to process the cancellation.

2. Cancelling After Activation

Once a proxy service has been activated, cancellations are not possible. In exceptional cases where there are ongoing technical issues that prevent usage, we will evaluate refund requests on a case-by-case basis.

3. How to Request a Cancellation

To submit a cancellation request, contact us via:

Telegram - @soxypro

4. Refunds for Cancellations

If your cancellation request is approved, a refund will be issued within 7 business days to the original payment method.

For any questions, please reach out to our support team.

CONTACTS

If you have any questions regarding these Terms or if you would like to request any information from us, please contact us in Telegram - @soxypro